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last_updated: Sep 2, 2026

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summary

We're the #1 AI CRM—where humans with agents drive customer success together with AI, data, and Customer 360 apps on one platform. Privacy Statement: http://www.salesforce.com/company/privacy/

Salesforce

industry

Software Development

based_in

United States

company_size

10001-

company_details_company_type

company_details_company_type_public_company

company_details_specialties

Enterprise Cloud Computing, Customer Relationship Management

founded

unknown

competitors

#1

Microsoft Dynamics 365 is a suite of business applications that helps organizations manage their operations, customer relationships, and sales.

#2

HubSpot offers a full platform of marketing, sales, customer service, and CRM software, helping businesses grow.

#3

Zoho CRM helps businesses manage sales, marketing, and customer support in one system, offering a comprehensive suite of business applications.

#4

Oracle offers a wide range of cloud applications, platform services, and engineered systems, including comprehensive CRM solutions for businesses.

#5

SAP provides enterprise software to manage business operations and customer relations, including robust CRM solutions.

highlight_milestone_achievements

achievement

Acquisition of Slack

details

Salesforce acquired Slack, a leading communication platform, to enhance collaboration and create a more connected CRM experience.

time

2020

source

https://ascendix.com/blog/top-salesforce-acquisitions/

achievement

Acquisition of Tableau

details

Acquired Tableau, a top data visualization and analytics platform, to bolster its data analytics capabilities and provide deeper insights to customers.

time

2019

source

https://ascendix.com/blog/top-salesforce-acquisitions/

achievement

Acquisition of MuleSoft

details

Acquired MuleSoft, an integration platform, to enable customers to connect various applications, data, and devices, creating a more unified view of the customer.

time

2018

source

https://ascendix.com/blog/top-salesforce-acquisitions/

achievement

Launch of Agentforce

details

Launched Agentforce, an AI-powered platform designed to unify apps, data, and agents to transform sales, service, marketing, and IT.

time

2024

source

https://www.investing.com/news/swot-analysis/salesforces-swot-analysis-aidriven-growth-propels-stock-amid-integration-challenges-93CH-4278472

achievement

Acquisition of Informatica

details

Acquired Informatica, a leader in AI-powered enterprise cloud data management, to strengthen its data and AI stack, enabling more trusted and scalable AI.

time

2025

source

https://ascendix.com/blog/top-salesforce-acquisitions/

key_decision_makers

no_information_available

interaction_history

no_information_available

challenges_and_opportunities

challenges #1

challenges #2

challenges #3

opportunities #1

opportunities #2

opportunities #3

client_and_customer_feedback

no_information_available

digital_presence

linkedin

95%

linkedin analysis

instagram

80%

instagram analysis

facebook

90%

facebook analysis

tiktok

70%

tiktok analysis

innovation_and_tech_landscape

no_information_available

collaborative_endeavors

Google

details

Expanded partnership to create deeper, AI-powered integrations between Salesforce and Google Workspace.

date

Sep 2023

Amazon Web Services (AWS)

details

Expanded strategic partnership to build new product integrations that combine the capabilities of both platforms, make Salesforce products available on the AWS Marketplace, and integrate Salesforce Data Cloud with AWS services.

date

Nov 2023

market_positioning

strength

weakness

opportunity

threats